Business liability
Pays for guests' injuries, innkeeper's liability for belongings and damage arising from restaurant, sauna and events.
Insurance broker / Business types / Hospitality
Insurance for hotels, guesthouses and inns in Germany
A hotel is restaurant, residential building and spa under one roof, around the clock. Guests fall in the shower, a laptop disappears from a room, legionella turns up in the hot water, and a fire on the third floor affects every room. Unlike a restaurant, as an accommodation business you are liable under German law for guests' belongings even when you are not at fault. This page shows what you must cover and what it costs.
The question almost everyone asks first
Am I liable if something is stolen from a guest's room?
Yes, even if you did nothing wrong. Under § 701 BGB an accommodation business is liable for belongings guests bring in, limited to a hundred times the room rate for one night, at least €600 and at most €3,500; for cash and valuables the limit is €800 unless you accepted them for safekeeping. This innkeeper's liability has to be included expressly in your public liability policy.
What goes wrong in this trade
- 01
Fire in the guest house
Guests who smoke, kettles in rooms, laundry and kitchen: a fire endangers people who do not know their way around the building.
- 02
Falls in bathrooms and on stairs
Wet showers, steps in an old building, the way to the breakfast room: guests fall, and the claims are high.
- 03
Guests' belongings
Stolen laptops, lost suitcases and damaged cars in the hotel garage end up with you through innkeeper's liability.
- 04
Legionella and hygiene
Hot water systems, whirlpool and sauna must be tested. A positive result can close floors and make guests ill.
- 05
Water from above
More than 20 bathrooms in one building means a pipe is always leaking somewhere, and the rooms below cannot be let.
- 06
Booking system hacked
Card data, passports and bookings: hotels are a popular target for attacks and data theft.
Compared with other trades, 1 low to 5 high.
The insurance you need
Essential
Commercial buildings
If you own the building: replaces it at new value after fire, burst pipes, storm and hail.
Business contents
Replaces room furnishings, kitchen, linen and supplies after fire, water, storm and burglary.
Business interruption
Pays wages, loan repayments and lost profit while rooms cannot be let after damage.
Strongly advised
Natural hazard cover
Covers floods, torrential rain and snow load, which are common in holiday regions.
Cyber insurance
Helps with a hacked booking system, stolen card data and extortion.
Depends on the business
Electronic equipment
Covers the locking system, reception, kitchen and spa equipment against power surges and operating errors.
Business legal expenses
For disputes with booking portals, guests, staff or authorities.
Company pension (bAV)
Helps you keep skilled staff in service, kitchen and housekeeping.
What it costs: example prices
Hotels pay more than restaurants because the building, guests around the clock and guests' belongings come into play. What counts is the number of beds and rooms, restaurant, spa, events and whether you own the building.
| Insurance | Example | Typical range |
|---|---|---|
| Business liability | Guesthouse or inn with up to 15 rooms, €3 million cover | about €400 to €1,000 a year |
| Business liability | Hotel with 25 to 50 rooms and restaurant, up to €1 million turnover | about €1,000 to €2,500 a year |
| Business contents | Furnishings and supplies of a 30 room hotel, around €400,000 | about €1,000 to €2,500 a year |
| Business interruption | Loss of income for up to 18 months, added to the contents policy | about €600 to €1,800 a year on top |
| Cyber insurance | Hotel with booking system and card payments | about €500 to €1,500 a year |
For comparison: For a small hotel, basic cover of public liability, contents and loss of income costs about as much a year as 25 nights in a double room.
Guide prices as of September 2026, based on published tariff examples and on our own quoting practice. Buildings insurance depends on rebuild value and location and is not included here; we obtain the exact quote for you.
Sources of the price examples
Our suggestions: three packages
01
Guesthouse
For: bed and breakfast or guesthouse, up to 15 rooms
- Business liability
- Business contents
- Business interruption
Together about €1,200 to €2,800 a year
Request this package02
Hotel
For: hotel or inn with restaurant in its own building
- Business liability
- Commercial buildings
- Business contents
- Business interruption
- Natural hazard cover
Together about €4,000 to €10,000 a year
Request this package03
All round
For: hotel with spa, conferences and a digital booking system
- Business liability
- Commercial buildings
- Business contents
- Business interruption
- Natural hazard cover
- Cyber insurance
- Electronic equipment
- Business legal expenses
Together about €8,000 to €20,000 a year
Request this packageThe worst day in the hotel
Six claims of the kind hotels and guesthouses really see, all on one fully booked Saturday. Click through the day and see who pays.
Damage so far€291,500
-
In room 214 the toilet cistern overflowed during the night. Three rooms below cannot be let.
-
A guest slips in the shower and breaks a wrist.
-
A guest reports that a laptop and camera have vanished from the room.
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The booking system is encrypted, card data has leaked and guests have to be notified.
-
Torrential rain: the basement with laundry and drinks store stands half a metre under water.
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A tumble dryer catches fire and smoke spreads across two floors. Evacuation and six weeks of partial closure.
Which package would you have had?
Illustrative amounts before any excess. Whether and how much is paid depends on the policy terms.
Practical tips from your broker
- Have innkeeper's liability under § 701 BGB written into public liability expressly, plus separately any cars you take into your care in a garage or valet parking.
- Choose at least €5 million cover for injuries, and more like €10 million with a spa and events.
- Offer a safe: liability for valuables then applies only to the extent you accept them, and disputes stay manageable.
- Plan loss of income cover for 18 to 24 months, because rebuilding a hotel rarely goes faster.
- Include natural hazards, especially near rivers, in valleys and in regions with heavy snow.
- Keep legionella testing and fire safety up to date; insurers ask about them after a claim.
Why NAMMERT for your business
We know innkeeper's liability
As a broker we compare several insurers and check whether guests' belongings, garage and safe are really included, because that is where many hotel policies fall short.
We have settled claims ourselves
In boat insurance we settle claims ourselves. We put that knowledge to work when new value and downtime are negotiated after a fire.
Building, business and family in one place
Building, business, vehicles and your private cover are handled together. In family hotels where home and business share a roof, that avoids gaps.
A family business ourselves since 1989
Advice costs you nothing, as the insurer pays our commission. We know what it is like when business and family belong together.
Questions and answers
Frequently asked
What insurance does a hotel in Germany need?
Public liability with innkeeper's liability, contents insurance, loss of income cover and, if you own the building, buildings insurance with natural hazards. For the booking system and card payments, cyber insurance makes sense.
How much does insurance for a guesthouse cost?
Public liability for a small guesthouse starts at about €400 a year. With contents and loss of income, guesthouses usually pay between €1,200 and €2,800, excluding the building.
Am I liable for cars in my hotel car park?
Not under § 701 BGB, which excludes vehicles from innkeeper's liability. But if you take cars into your care, for instance in a supervised garage or with valet parking, you are liable under that arrangement, and it must be in your public liability policy.
Does insurance pay for legionella?
Public liability covers guests' injuries. Lost takings from an official closure are paid only by business closure insurance; standard loss of income cover requires physical damage.
Am I liable for guests in holiday apartments run by the hotel?
If you let the apartments as part of the hotel with service, the rules for accommodation businesses apply. Tell the insurer about them so they are in the policy.
Are my staff insured?
At work through the BGN, the statutory accident insurer for food and hospitality. A company pension and group accident cover help when recruiting skilled staff.
NAMMERT insurance broker
Request quotes for Hotel
The recommended covers are already ticked. Change what does not fit; we obtain quotes and come back with a comparison. You can write in English.
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Related trades
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Will my private liability policy pay if a holiday guest is injured?
Am I liable if a guest collapses in the sauna?
Official classification
This page covers the following classes of the German WZ 2025 (identical to NACE at four digits):
- 55.10 Hotels, Gasthöfe und Pensionen
- 55.90 Sonstige Beherbergungsstätten
Source: Federal Statistical Office of Germany (Destatis), WZ 2025. All business types
Boat or yacht? Here we are not the broker but the underwriting agency, with our own policies and our own claims handling.
Boat insuranceNAMMERT Assekuradeur GmbH, insurance broker licensed under section 34d(1) of the German Trade Regulation Act, broker register no. D-C08Q-TOSD4-37. For boat and yacht insurance we act as underwriting agency, not as broker. Statutory disclosure (German) · Updated