DONAU Versicherung AG Vienna Insurance Group: cancelling, claims and complaints

DONAU Versicherung AG Vienna Insurance Group has its head office in Wien, Austria. The Austrian Financial Market Authority FMA lists it as an insurance company with company register number 32002m. This page explains where your cancellation goes, the notice periods under Austrian law, how to report a claim and where to complain.

How to cancel with DONAU Versicherung AG Vienna Insurance Group

Send the cancellation to the address on your policy. If none is given, the head office is right:

DONAU Versicherung AG Vienna Insurance Group
Schottenring 15
1010 Wien
Austria

Open-ended contracts can be ended by either side only at the end of the current insurance period; the notice is set in the policy and lies between one and three months (section 8(2) of the Austrian Insurance Contract Act, VersVG). A consumer who signed for more than three years may cancel at the end of the third year and each later year with one month's notice (section 8(3) VersVG).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to DONAU Versicherung AG Vienna Insurance Group

Report the loss as early as you can; policy conditions almost always require prompt notice.
Keep the damage as small as is reasonable and do not throw anything away before the insurer has seen it.
Collect photos, receipts and names of witnesses; for burglary and theft you also need a police report.
Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about DONAU Versicherung AG Vienna Insurance Group

In 2025 the insurance complaints office at the Austrian Ministry of Social Affairs handled 700 cases. The brand Donau accounted for 4.77 per cent of complaints (previous year 3.67 per cent). For comparison the report gives a market share of 4.40 per cent, taken from the insurance association's annual report.

The report names brands, not individual companies. A higher share of complaints than of the market does not mean the complaints were justified.

Where to complain

Write to the insurer first. If that does not help, the insurance complaints office at the Ministry of Social Affairs accepts complaints about insurers; the FMA checks whether a company keeps to supervisory rules but does not decide individual cases. If the insurer rejects a claim in writing, a one year deadline to go to court can start (section 12(3) VersVG).

What DONAU Versicherung AG Vienna Insurance Group is licensed to insure

According to the register the company is licensed for 18 classes:

01 Accident
02 Sickness
03 Land vehicles (comprehensive)
04 Railway rolling stock
05 Aircraft
06 Ships (sea, lake and river)
07 Goods in transit
08 Fire and natural forces
09 Other damage to property
10 Motor vehicle liability
11 Aircraft liability
12 Liability for ships
13 General liability
16 Miscellaneous financial loss
17 Legal expenses
19 Life
20 Marriage and birth assurance
21 Unit and index linked life

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Questions

Where do I send a cancellation to DONAU Versicherung AG Vienna Insurance Group?

To the address on your policy, otherwise to the head office: DONAU Versicherung AG Vienna Insurance Group, Schottenring 15, 1010 Wien.

How much notice do I need to give?

For open-ended contracts, at the end of the insurance period with the notice in the policy, between one and three months. Consumers can end contracts of more than three years at the end of the third year with one month's notice (section 8 VersVG).

Who supervises DONAU Versicherung AG Vienna Insurance Group?

The Austrian Financial Market Authority FMA.

Sources

Updated: 16 October 2026 · Insurers in Austria · Insurers in Germany