Boat emergency: how to reach us
Damage to a boat rarely happens during office hours. So the numbers come first: one for working hours, one for evenings and weekends, and one for messages. Below that, what to do in the first hour and which photos matter later.
Evenings and weekends
+49 3375 29 28 95Our emergency line outside office hours.
Mon to Thu 8:00 to 17:00, Fri 8:00 to 14:00 (German time)
+49 3375 566 75 05Claims line. Our own claims team takes the report and stays with the case until it is settled.
Around the clock, in writing
WhatsAppTo +49 3375 29 12 77. Send photos and your location straight away, so both are on file when we call back.
If anyone is in danger, call 112 first. It works across the EU and in the UK. On the water, send a distress call on VHF channel 16, and if your radio has DSC, raise the alert on channel 70 first. We are not a rescue service. We take over everything that follows for the boat and the claim.
A printable sheet with the distress call script and room for your call sign and MMSI: emergency sheet for on board.
The first hour, in this order
- Get people to safety. Everything else comes after that, the boat included.
- Stop the damage getting worse. Pump out, plug a leak, adjust lines and fenders, secure the cover. Do this straight away.
- Take photos before you clear up. Wide, medium, close. A tidy boat proves nothing, and the state it was in cannot be recreated.
- Witnesses and police. Write down names and addresses of witnesses. After a collision, a theft or an injury, call the police or the harbour master and note the reference number.
- Let us know. By phone on the numbers above or via WhatsApp. You get a claim number and a named contact. Speak to us before you commission a permanent repair.
Photos and details that matter later
- The damage from three distances, plus the whole boat and the berth or the spot in the channel.
- After a grounding, the hull and the drive as well. After a storm, the mooring lines exactly as you found them.
- Date, time and position, and after a storm the wind strength if you can.
- Your contract number. If you do not have it to hand, report anyway and send it later.
- Names and addresses of witnesses, and the police reference if there was one.
To print and to read
If you want to be prepared, put both on board before the season: the emergency sheet with the distress call and contacts, and the damage report form with everything we will ask for later.
All numbers at a glance
| Where | Claims and emergency | |
|---|---|---|
| Germany and everywhere else | +49 3375 566 75 05, evenings +49 3375 29 28 95 | info@nammert.com |
| Austria | +43 662 643 479 | info@nammert.at |
| Spain | +34 682 83 83 02 | info@nammert.es |
Questions and answers
Frequently asked
Who do I call if something happens to my boat at night or at the weekend?
Our emergency line on +49 3375 29 28 95. In writing, you can reach us around the clock via WhatsApp on +49 3375 29 12 77.
When is the claims line staffed?
Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 14:00, German time, on +49 3375 566 75 05. Outside those hours the emergency line takes over.
Should I call NAMMERT if someone is in danger on the water?
No. Call 112 first, or send a distress call on VHF channel 16 (DSC channel 70). Once everyone is safe, we take over everything to do with the boat and the claim.
May I secure the boat before I report the damage?
Yes, and you should. Pump out, plug a leak or fix the lines straight away. If the situation allows, take photos first.
What do I need to report a claim?
Your contract number, date, time and place, a short account of what happened, photos taken before clearing up, and the police reference after a collision, theft or injury. Anything missing can be sent later.