Aioi Nissay Dowa Life Insurance of Europe AG: cancelling, benefits and complaints
Aioi Nissay Dowa Life Insurance of Europe Aktiengesellschaft has its head office in Ismaning, Germany. The German regulator BaFin lists the company as a life insurer under register number 1318. This page explains where your cancellation must go, how to make a claim and how often customers complained to the regulator.
How to cancel with Aioi Nissay Dowa Life Insurance of Europe AG
Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:
Aioi Nissay Dowa Life Insurance of Europe Aktiengesellschaft
Carl-Zeiss-Ring 25
85737 Ismaning
Germany
For contracts signed after 30 September 2016 a letter or an email is enough: German law no longer allows consumer contracts to demand more than text form (section 309 no. 13 of the Civil Code). Give your policy number, your name and the date the contract should end, and ask for written confirmation. A German letter is not required, but it avoids delays.
If the contract can be taken out on the insurer's website, the site must also offer a clearly visible cancellation button (section 312k of the Civil Code).
Notice periods by type of policy
Disability, term life, pension and funeral cover
to the end of the current payment period
These contracts can be cancelled at the end of any payment period, so monthly up to yearly depending on how you pay. That is exactly the risk: disability cover given up now is often unobtainable a few years later with a diagnosis on file, and a pension contract surrendered early pays back less than you put in.
Special right to cancel: Instead of cancelling: defer the premium, make the contract paid up or reduce the sum insured.
Making a claim with Aioi Nissay Dowa Life Insurance of Europe AG
Notify the insurer with your policy number, in the event of a death without delay.
After a death the insurer usually needs the death certificate and the policy document; the contract states who is the beneficiary.
For a disability claim, medical records and a description of your last occupation are part of it.
Ask which documents are still missing and keep a note of what you sent and when.
The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.
Complaints about Aioi Nissay Dowa Life Insurance of Europe AG to BaFin
Aioi Nissay Dowa Life Insurance of Europe AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.
What Aioi Nissay Dowa Life Insurance of Europe AG is licensed to insure
BaFin lists this licence under Annex 1 of the German Insurance Supervision Act:
19 Life
A dispute with Aioi Nissay Dowa Life Insurance of Europe AG: ombudsman and complaints
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs.
Where do I send a cancellation to Aioi Nissay Dowa Life Insurance of Europe AG?
To the address on your policy schedule. If none is given there, to the head office: Aioi Nissay Dowa Life Insurance of Europe Aktiengesellschaft, Carl-Zeiss-Ring 25, 85737 Ismaning. For contracts from October 2016 a letter or email quoting your policy number is enough.
How many complaints were there about Aioi Nissay Dowa Life Insurance of Europe AG?
Aioi Nissay Dowa Life Insurance of Europe AG does not appear in BaFin's complaint statistics for 2023 to 2025.
Who supervises Aioi Nissay Dowa Life Insurance of Europe AG?
The Federal Financial Supervisory Authority (BaFin). It lists the company as a life insurer under register number 1318.
Who mediates in a dispute with Aioi Nissay Dowa Life Insurance of Europe AG?
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.