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HDI Pensionsfonds AG: address, benefits and complaints

HDI Pensionsfonds Aktiengesellschaft has its head office in Hilden, Germany. The German regulator BaFin lists the company as a pension fund (Pensionsfonds) under register number 3308. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.

How to cancel with HDI Pensionsfonds AG

A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.

Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:

HDI Pensionsfonds Aktiengesellschaft
ProActiv-Platz 1
40721 Hilden
Germany

Notice periods by type of policy

Occupational pension

not freely cancellable

An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.

Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.

Making a claim with HDI Pensionsfonds AG

  1. Notify the insurer with your policy number, in the event of a death without delay.
  2. After a death the insurer usually needs the death certificate and the policy document; the contract states who is the beneficiary.
  3. For a disability claim, medical records and a description of your last occupation are part of it.
  4. Ask which documents are still missing and keep a note of what you sent and when.

The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.

Complaints about HDI Pensionsfonds AG to BaFin

HDI Pensionsfonds AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.

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What HDI Pensionsfonds AG is licensed to insure

BaFin lists this licence under Annex 1 of the German Insurance Supervision Act:

  • 25 Pension fund business

A dispute with HDI Pensionsfonds AG: ombudsman and complaints

The BaFin register does not name an ombudsman scheme for this company.

You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

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Further reading

Questions

Where do I send a cancellation to HDI Pensionsfonds AG?

To the address on your policy schedule. If none is given there, to the head office: HDI Pensionsfonds Aktiengesellschaft, ProActiv-Platz 1, 40721 Hilden. For contracts from October 2016 a letter or email quoting your policy number is enough.

How many complaints were there about HDI Pensionsfonds AG?

HDI Pensionsfonds AG does not appear in BaFin's complaint statistics for 2023 to 2025.

Who supervises HDI Pensionsfonds AG?

The Federal Financial Supervisory Authority (BaFin). It lists the company as a pension fund (Pensionsfonds) under register number 3308.

Who mediates in a dispute with HDI Pensionsfonds AG?

The BaFin register does not name an ombudsman scheme for this company. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

Sources

Updated: 15 October 2026 · All insurers · Complaints compared