Itzehoer Lebensversicherungs-AG: cancelling, benefits and complaints
Itzehoer Lebensversicherungs-Aktiengesellschaft has its head office in Itzehoe, Germany. The German regulator BaFin lists the company as a life insurer under register number 1128. This page explains where your cancellation must go, how to make a claim and how often customers complained to the regulator.
How to cancel with Itzehoer Lebensversicherungs-AG
Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:
Itzehoer Lebensversicherungs-Aktiengesellschaft
Itzehoer Platz
25521 Itzehoe
Germany
For contracts signed after 30 September 2016 a letter or an email is enough: German law no longer allows consumer contracts to demand more than text form (section 309 no. 13 of the Civil Code). Give your policy number, your name and the date the contract should end, and ask for written confirmation. A German letter is not required, but it avoids delays.
If the contract can be taken out on the insurer's website, the site must also offer a clearly visible cancellation button (section 312k of the Civil Code).
Notice periods by type of policy
Disability, term life, pension and funeral cover
to the end of the current payment period
These contracts can be cancelled at the end of any payment period, so monthly up to yearly depending on how you pay. That is exactly the risk: disability cover given up now is often unobtainable a few years later with a diagnosis on file, and a pension contract surrendered early pays back less than you put in.
Special right to cancel: Instead of cancelling: defer the premium, make the contract paid up or reduce the sum insured.
Contact details taken from the insurer's own website, checked on 15 October 2026. Your contract takes precedence.
Complaints about Itzehoer Lebensversicherungs-AG to BaFin
Itzehoer Lebensversicherungs-AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.
What Itzehoer Lebensversicherungs-AG is licensed to insure
BaFin lists this licence under Annex 1 of the German Insurance Supervision Act:
19 Life
A dispute with Itzehoer Lebensversicherungs-AG: ombudsman and complaints
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs.
Where do I send a cancellation to Itzehoer Lebensversicherungs-AG?
To the address on your policy schedule. If none is given there, to the head office: Itzehoer Lebensversicherungs-Aktiengesellschaft, Itzehoer Platz, 25521 Itzehoe. For contracts from October 2016 a letter or email quoting your policy number is enough.
How many complaints were there about Itzehoer Lebensversicherungs-AG?
Itzehoer Lebensversicherungs-AG does not appear in BaFin's complaint statistics for 2023 to 2025.
Who supervises Itzehoer Lebensversicherungs-AG?
The Federal Financial Supervisory Authority (BaFin). It lists the company as a life insurer under register number 1128.
Who mediates in a dispute with Itzehoer Lebensversicherungs-AG?
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.