Insurance broker / Insurers / Pension funds (Pensionskassen)
neue leben Pensionskasse Aktiengesellschaft has its head office in Hamburg, Germany. The German regulator BaFin lists the company as a occupational pension fund (Pensionskasse) under register number 2261. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.
A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.
Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:
neue leben Pensionskasse AktiengesellschaftOccupational pension
not freely cancellable
An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.
Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.
The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.
neue leben Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.
BaFin lists 2 classes of business under Annex 1 of the German Insurance Supervision Act for which the company holds a licence:
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs.
You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.
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To the address on your policy schedule. If none is given there, to the head office: neue leben Pensionskasse Aktiengesellschaft, Hammerbrookstraße 69, 20097 Hamburg. For contracts from October 2016 a letter or email quoting your policy number is enough.
neue leben Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025.
The Federal Financial Supervisory Authority (BaFin). It lists the company as a occupational pension fund (Pensionskasse) under register number 2261.
The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.
Updated: 15 October 2026 · All insurers · Complaints compared