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Pensionskasse der Mitarbeiter der ehemaligen Frankona…: address, benefits and complaints

Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G. has its head office in Hamburg, Germany. The German regulator BaFin lists the company as a occupational pension fund (Pensionskasse) under register number 2204. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.

How to cancel with Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.

A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.

Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:

Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.
Brooktorkai 20
20457 Hamburg
Germany

Notice periods by type of policy

Occupational pension

not freely cancellable

An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.

Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.

Making a claim with Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.

  1. Notify the insurer with your policy number, in the event of a death without delay.
  2. After a death the insurer usually needs the death certificate and the policy document; the contract states who is the beneficiary.
  3. For a disability claim, medical records and a description of your last occupation are part of it.
  4. Ask which documents are still missing and keep a note of what you sent and when.

The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.

Complaints about Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G. to BaFin

Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G. does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.

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What Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G. is licensed to insure

BaFin lists this licence under Annex 1 of the German Insurance Supervision Act:

  • 19 Life

A dispute with Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.: ombudsman and complaints

The BaFin register does not name an ombudsman scheme for this company.

You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

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Questions

Where do I send a cancellation to Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.?

To the address on your policy schedule. If none is given there, to the head office: Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G., Brooktorkai 20, 20457 Hamburg. For contracts from October 2016 a letter or email quoting your policy number is enough.

How many complaints were there about Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.?

Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G. does not appear in BaFin's complaint statistics for 2023 to 2025.

Who supervises Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.?

The Federal Financial Supervisory Authority (BaFin). It lists the company as a occupational pension fund (Pensionskasse) under register number 2204.

Who mediates in a dispute with Pensionskasse der Mitarbeiter der ehemaligen Frankona Rückversicherungs-AG V.V.a.G.?

The BaFin register does not name an ombudsman scheme for this company. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

Sources

Updated: 15 October 2026 · All insurers · Complaints compared