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Pensionskasse der Novartis Pharma GmbH in Nürnberg Versicherungsverein auf Gegenseitigkeit has its head office in Nürnberg, Germany. The German regulator BaFin lists the company as a occupational pension fund (Pensionskasse) under register number 2169. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.
A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.
Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:
Pensionskasse der Novartis Pharma GmbH in Nürnberg Versicherungsverein auf GegenseitigkeitOccupational pension
not freely cancellable
An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.
Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.
The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.
Pensionskasse der Novartis Pharma GmbH in Nürnberg VVaG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.
BaFin lists this licence under Annex 1 of the German Insurance Supervision Act:
The BaFin register does not name an ombudsman scheme for this company.
You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.
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To the address on your policy schedule. If none is given there, to the head office: Pensionskasse der Novartis Pharma GmbH in Nürnberg Versicherungsverein auf Gegenseitigkeit, Sophie-Germain-Straße 10, 90443 Nürnberg. For contracts from October 2016 a letter or email quoting your policy number is enough.
Pensionskasse der Novartis Pharma GmbH in Nürnberg VVaG does not appear in BaFin's complaint statistics for 2023 to 2025.
The Federal Financial Supervisory Authority (BaFin). It lists the company as a occupational pension fund (Pensionskasse) under register number 2169.
The BaFin register does not name an ombudsman scheme for this company. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.
Updated: 15 October 2026 · All insurers · Complaints compared