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PRUDENTIA Pensionskasse AG: address, benefits and complaints

PRUDENTIA Pensionskasse AG has its head office in Bad Homburg v. d. Höhe, Germany. The German regulator BaFin lists the company as a occupational pension fund (Pensionskasse) under register number 2291. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.

How to cancel with PRUDENTIA Pensionskasse AG

A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.

Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:

PRUDENTIA Pensionskasse AG
Am Weidenring 56
61352 Bad Homburg v. d. Höhe
Germany

Notice periods by type of policy

Occupational pension

not freely cancellable

An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.

Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.

Making a claim with PRUDENTIA Pensionskasse AG

  1. Notify the insurer with your policy number, in the event of a death without delay.
  2. After a death the insurer usually needs the death certificate and the policy document; the contract states who is the beneficiary.
  3. For a disability claim, medical records and a description of your last occupation are part of it.
  4. Ask which documents are still missing and keep a note of what you sent and when.

The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.

Complaints about PRUDENTIA Pensionskasse AG to BaFin

PRUDENTIA Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.

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What PRUDENTIA Pensionskasse AG is licensed to insure

BaFin lists 2 classes of business under Annex 1 of the German Insurance Supervision Act for which the company holds a licence:

  • 19 Life
  • 24 Management of group pension funds

A dispute with PRUDENTIA Pensionskasse AG: ombudsman and complaints

The BaFin register does not name an ombudsman scheme for this company.

You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

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Further reading

Questions

Where do I send a cancellation to PRUDENTIA Pensionskasse AG?

To the address on your policy schedule. If none is given there, to the head office: PRUDENTIA Pensionskasse AG, Am Weidenring 56, 61352 Bad Homburg v. d. Höhe. For contracts from October 2016 a letter or email quoting your policy number is enough.

How many complaints were there about PRUDENTIA Pensionskasse AG?

PRUDENTIA Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025.

Who supervises PRUDENTIA Pensionskasse AG?

The Federal Financial Supervisory Authority (BaFin). It lists the company as a occupational pension fund (Pensionskasse) under register number 2291.

Who mediates in a dispute with PRUDENTIA Pensionskasse AG?

The BaFin register does not name an ombudsman scheme for this company. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

Sources

Updated: 15 October 2026 · All insurers · Complaints compared