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Aegon España, Sociedad Anónima: cancelling, claims and complaints

AEGON ESPAÑA, SOCIEDAD ANÓNIMA DE SEGUROS Y REASEGUROS has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0789. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Aegon España, Sociedad Anónima

Send the cancellation to the address on your policy. If none is given, the head office is right:

AEGON ESPAÑA, SOCIEDAD ANÓNIMA DE SEGUROS Y REASEGUROS
Vía de los Poblados, 3 Parq Emp Cristalia Edif 4B
28033 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Aegon España, Sociedad Anónima

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Aegon España, Sociedad Anónima

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. Aegon España, Sociedad Anónima appears in these tables of the 2024 report:

  • Highest rate per premium: rank 15 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

C/ VIA DE LOS POBLADOS, 3. PARQUE EMPRESARIAL CRISTALIA (EDIFICIO 4B), 28033 Madrid
915636222
dac@aegon.es

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 88.2 million euros, market share 0.17 per cent; life 55.0 million euros, market share 0.19 per cent.

What Aegon España, Sociedad Anónima is licensed to insure

According to the register the company is licensed for 3 classes:

  • 00 Life
  • 01 Accident
  • 02 Sickness

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Questions

Where do I send a cancellation to Aegon España, Sociedad Anónima?

To the address on your policy, otherwise to the head office: AEGON ESPAÑA, SOCIEDAD ANÓNIMA DE SEGUROS Y REASEGUROS, Vía de los Poblados, 3 Parq Emp Cristalia Edif 4B, 28033 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Aegon España, Sociedad Anónima?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany