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ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva): cancelling, claims and complaints

ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva) has its head office in Vizcaya, Spain. The Spanish insurance supervisor DGSFP lists it under code M0369. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)

Send the cancellation to the address on your policy. If none is given, the head office is right:

ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)
CL GRAN VIA, 2
48001 Vizcaya
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)

ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva) does not appear in the rankings of the DGSFP complaints report for 2024. The report only names the 25 insurers with the most complaints or the highest rate in each table, not a complete list.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

Gran Vía 2, 48001 Bilbao
944235412
sa.cliente@asemas.es

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 39.0 million euros, market share 0.07 per cent; life 0.0 million euros, market share 0.00 per cent.

What ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva) is licensed to insure

According to the register the company is licensed for 5 classes:

  • 01 Accident
  • 08 Fire and natural forces
  • 09 Other damage to property
  • 13 General liability
  • 17 Legal expenses

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Questions

Where do I send a cancellation to ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)?

To the address on your policy, otherwise to the head office: ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva), CL GRAN VIA, 2, 48001 Vizcaya.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises ASEMAS-MUTUA DE SEGUROS Y REASEGUROS A PRIMA FIJA (con derrama pasiva)?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany