Asisa, Asistencia Sanitaria Interprovincial de Seguros: cancelling, claims and complaints

ASISA, ASISTENCIA SANITARIA INTERPROVINCIAL DE SEGUROS, S.A.U. has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0461. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Asisa, Asistencia Sanitaria Interprovincial de Seguros

Send the cancellation to the address on your policy. If none is given, the head office is right:

ASISA, ASISTENCIA SANITARIA INTERPROVINCIAL DE SEGUROS, S.A.U.
CL JUAN IGNACIO LUCA TENA, 12
28027 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Asisa, Asistencia Sanitaria Interprovincial de Seguros

Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
You must do what you can to limit the consequences (article 17, Ley 50/1980).
Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Asisa, Asistencia Sanitaria Interprovincial de Seguros

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. Asisa, Asistencia Sanitaria Interprovincial de Seguros appears in these tables of the 2024 report:

Most complaints: rank 24 of 25, 93 complaints (86 the year before)
Largest premium volume: rank 16 of 25
Highest rate per policy: rank 5 of 25
Cases decided: 56, of which 40 in favour of the customer, including cases where the insurer gave in
Complaints to the insurer's own customer service compared: rank 14 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

Calle Juan Ignacio Luca de Tena, 12, 28027 Madrid
648886862
sac@asisa.es

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 1,534.7 million euros, market share 2.93 per cent; life 0.0 million euros, market share 0.00 per cent.

What Asisa, Asistencia Sanitaria Interprovincial de Seguros is licensed to insure

According to the register the company is licensed for 9 classes:

01 Accident
02 Sickness
08 Fire and natural forces
09 Other damage to property
13 General liability
16 Miscellaneous financial loss
17 Legal expenses
18 Assistance
19 Funeral expenses

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Questions

Where do I send a cancellation to Asisa, Asistencia Sanitaria Interprovincial de Seguros?

To the address on your policy, otherwise to the head office: ASISA, ASISTENCIA SANITARIA INTERPROVINCIAL DE SEGUROS, S.A.U., CL JUAN IGNACIO LUCA TENA, 12, 28027 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Asisa, Asistencia Sanitaria Interprovincial de Seguros?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany