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AXA Aurora Vida, S.A: cancelling, claims and complaints

AXA AURORA VIDA, S.A. DE SEGUROS Y REASEGUROS has its head office in Vizcaya, Spain. The Spanish insurance supervisor DGSFP lists it under code C0711. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with AXA Aurora Vida, S.A

Send the cancellation to the address on your policy. If none is given, the head office is right:

AXA AURORA VIDA, S.A. DE SEGUROS Y REASEGUROS
C/ ALAMEDA DE URQUIJO, 78
48013 Vizcaya
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to AXA Aurora Vida, S.A

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about AXA Aurora Vida, S.A

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. AXA Aurora Vida, S.A appears in these tables of the 2024 report:

  • Largest premium volume: rank 22 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

Emilio Vargas, 6, 28043 Madrid
900909014
centro.reclamaciones@axa.es

What AXA Aurora Vida, S.A is licensed to insure

According to the register the company is licensed for 1 classes:

  • 00 Life

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Questions

Where do I send a cancellation to AXA Aurora Vida, S.A?

To the address on your policy, otherwise to the head office: AXA AURORA VIDA, S.A. DE SEGUROS Y REASEGUROS, C/ ALAMEDA DE URQUIJO, 78, 48013 Vizcaya.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises AXA Aurora Vida, S.A?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany