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Mapfre Asistencia, Compañia Internacional: cancelling, claims and complaints

MAPFRE ASISTENCIA, COMPAÑIA INTERNACIONAL DE SEGUROS Y REASEGUROS, S.A. has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0676. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Mapfre Asistencia, Compañia Internacional

Send the cancellation to the address on your policy. If none is given, the head office is right:

MAPFRE ASISTENCIA, COMPAÑIA INTERNACIONAL DE SEGUROS Y REASEGUROS, S.A.
CTRA. POZUELO, 52
28222 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Mapfre Asistencia, Compañia Internacional

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Mapfre Asistencia, Compañia Internacional

Mapfre Asistencia, Compañia Internacional does not appear in the rankings of the DGSFP complaints report for 2024. The report only names the 25 insurers with the most complaints or the highest rate in each table, not a complete list.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

Apartado de correos 281, 28220 Majadahonda
900205009
reclamaciones@mapfre.com

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 209.3 million euros, market share 0.40 per cent; life 0.0 million euros, market share 0.00 per cent.

What Mapfre Asistencia, Compañia Internacional is licensed to insure

According to the register the company is licensed for 9 classes:

  • 01 Accident
  • 02 Sickness
  • 03 Land vehicles (comprehensive)
  • 07 Goods in transit
  • 09 Other damage to property
  • 13 General liability
  • 16 Miscellaneous financial loss
  • 17 Legal expenses
  • 18 Assistance

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Questions

Where do I send a cancellation to Mapfre Asistencia, Compañia Internacional?

To the address on your policy, otherwise to the head office: MAPFRE ASISTENCIA, COMPAÑIA INTERNACIONAL DE SEGUROS Y REASEGUROS, S.A., CTRA. POZUELO, 52, 28222 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Mapfre Asistencia, Compañia Internacional?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany