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Mutualidad de Empleados del Banco de España, Mutualidad de…: cancelling, claims and complaints

MUTUALIDAD DE EMPLEADOS DEL BANCO DE ESPAÑA, MUTUALIDAD DE PREVISION SOCIAL DE SEGUROS has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code P1875. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros

Send the cancellation to the address on your policy. If none is given, the head office is right:

MUTUALIDAD DE EMPLEADOS DEL BANCO DE ESPAÑA, MUTUALIDAD DE PREVISION SOCIAL DE SEGUROS
CL GENERAL ARRANDO, 19
28010 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros

Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros does not appear in the rankings of the DGSFP complaints report for 2024. The report only names the 25 insurers with the most complaints or the highest rate in each table, not a complete list.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

CALLE GENERAL ARRANDO, 19, BAJO C, 28010 Madrid
913087252
s.atencioncliente@mutuabde.es

What Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros is licensed to insure

According to the register the company is licensed for 2 classes:

  • 00 Life
  • 01 Accident

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Questions

Where do I send a cancellation to Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros?

To the address on your policy, otherwise to the head office: MUTUALIDAD DE EMPLEADOS DEL BANCO DE ESPAÑA, MUTUALIDAD DE PREVISION SOCIAL DE SEGUROS, CL GENERAL ARRANDO, 19, 28010 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Mutualidad de Empleados del Banco de España, Mutualidad de Prevision Social de Seguros?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany