Ocaso, S.A., Compañia de Seguros y Reaseguros: cancelling, claims and complaints

OCASO, S.A., COMPAÑIA DE SEGUROS Y REASEGUROS. has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0133. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Ocaso, S.A., Compañia de Seguros y Reaseguros

Send the cancellation to the address on your policy. If none is given, the head office is right:

OCASO, S.A., COMPAÑIA DE SEGUROS Y REASEGUROS.
CL PRINCESA, 23
28008 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Ocaso, S.A., Compañia de Seguros y Reaseguros

Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
You must do what you can to limit the consequences (article 17, Ley 50/1980).
Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Ocaso, S.A., Compañia de Seguros y Reaseguros

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. Ocaso, S.A., Compañia de Seguros y Reaseguros appears in these tables of the 2024 report:

Most complaints: rank 13 of 25, 230 complaints (168 the year before)
Highest rate per premium: rank 19 of 25
Largest premium volume: rank 4 of 25
Highest rate per policy: rank 23 of 25
Cases decided: 157, of which 46 in favour of the customer, including cases where the insurer gave in
Complaints to the insurer's own customer service compared: rank 12 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

C/Princesa, 23, 28008 Madrid
915380169
dac@ocaso.es

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 928.7 million euros, market share 1.78 per cent; life 165.7 million euros, market share 0.56 per cent.

What Ocaso, S.A., Compañia de Seguros y Reaseguros is licensed to insure

According to the register the company is licensed for 14 classes:

00 Life
01 Accident
02 Sickness
06 Ships (sea, lake and river)
07 Goods in transit
08 Fire and natural forces
09 Other damage to property
10 Motor vehicle liability
12 Liability for ships
13 General liability
16 Miscellaneous financial loss
17 Legal expenses
18 Assistance
19 Funeral expenses

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Questions

Where do I send a cancellation to Ocaso, S.A., Compañia de Seguros y Reaseguros?

To the address on your policy, otherwise to the head office: OCASO, S.A., COMPAÑIA DE SEGUROS Y REASEGUROS., CL PRINCESA, 23, 28008 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Ocaso, S.A., Compañia de Seguros y Reaseguros?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany