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ISSELHORSTER Versicherung V.a.G.: cancelling, claims and complaints

ISSELHORSTER Versicherung V.a.G. has its head office in Gütersloh, Germany. The German regulator BaFin lists the company as a property and casualty insurer under register number 5393. This page explains where your cancellation must go, how to report a claim and how often customers complained to the regulator.

How to cancel with ISSELHORSTER Versicherung V.a.G.

Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:

ISSELHORSTER Versicherung V.a.G.
Haller Straße 90
33334 Gütersloh
Germany

For contracts signed after 30 September 2016 a letter or an email is enough: German law no longer allows consumer contracts to demand more than text form (section 309 no. 13 of the Civil Code). Give your policy number, your name and the date the contract should end, and ask for written confirmation. A German letter is not required, but it avoids delays.

If the contract can be taken out on the insurer's website, the site must also offer a clearly visible cancellation button (section 312k of the Civil Code).

Notice periods by type of policy

Property, liability, accident and legal expenses policies

three months before the renewal date

These contracts usually run for a year and renew automatically. To end one, the cancellation has to reach the insurer three months before the renewal date, not merely be posted by then.

Special right to cancel: On top of that, a claim you have reported and a premium increase without more cover each open a one month window to cancel, whatever the renewal date.

Work out your last day to cancel

Reporting a claim to ISSELHORSTER Versicherung V.a.G.

  1. Report the loss as early as you can, ideally the same day. German insurance law requires you to notify the insurer without undue delay (section 30 of the Insurance Contract Act, VVG).
  2. Keep the damage as small as is reasonable and do not throw anything away before the insurer has seen it or agreed (section 82 VVG).
  3. Collect photos, receipts and the names of witnesses. For burglary, theft and vandalism you also need a police report.
  4. Keep your policy number at hand. The claim number you are given will appear on every letter after that.

Contact details taken from the insurer's own website, checked on 15 October 2026. Your contract takes precedence.

Complaints about ISSELHORSTER Versicherung V.a.G. to BaFin

ISSELHORSTER Versicherung V.a.G. does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.

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What ISSELHORSTER Versicherung V.a.G. is licensed to insure

BaFin lists 5 classes of business under Annex 1 of the German Insurance Supervision Act for which the company holds a licence:

  • 01 Accident
  • 08 Fire and natural forces
  • 09 Other damage to property
  • 13 General liability
  • 16 Miscellaneous financial loss

A dispute with ISSELHORSTER Versicherung V.a.G.: ombudsman and complaints

The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs.

Ombudsmann für Versicherungen

You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

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Further reading

Questions

Where do I send a cancellation to ISSELHORSTER Versicherung V.a.G.?

To the address on your policy schedule. If none is given there, to the head office: ISSELHORSTER Versicherung V.a.G., Haller Straße 90, 33334 Gütersloh. For contracts from October 2016 a letter or email quoting your policy number is enough.

How many complaints were there about ISSELHORSTER Versicherung V.a.G.?

ISSELHORSTER Versicherung V.a.G. does not appear in BaFin's complaint statistics for 2023 to 2025.

Who supervises ISSELHORSTER Versicherung V.a.G.?

The Federal Financial Supervisory Authority (BaFin). It lists the company as a property and casualty insurer under register number 5393.

Who mediates in a dispute with ISSELHORSTER Versicherung V.a.G.?

The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

Sources

Updated: 15 October 2026 · All insurers · Complaints compared