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SIGNAL IDUNA Pensionskasse AG: address, benefits and complaints

SIGNAL IDUNA Pensionskasse Aktiengesellschaft has its head office in Hamburg, Germany. The German regulator BaFin lists the company as a occupational pension fund (Pensionskasse) under register number 2252. This page explains where your cancellation must go, what to do when benefits are due and how often customers complained to the regulator.

How to cancel with SIGNAL IDUNA Pensionskasse AG

A Pensionskasse or Pensionsfonds can normally not be cancelled and paid out: the money is locked in for retirement. Depending on the contract you can pause contributions or take it with you to a new employer. Your employer is the first contact.

Send the cancellation to the address printed on your policy schedule (Versicherungsschein). If none is given there, the head office is the right address:

SIGNAL IDUNA Pensionskasse Aktiengesellschaft
Neue Rabenstraße 15
20354 Hamburg
Germany

Notice periods by type of policy

Occupational pension

not freely cancellable

An occupational pension normally cannot simply be cancelled and paid out; the money is tied up for retirement. What is possible: pause contributions, put the contract on hold, or take it with you when you change employer.

Special right to cancel: When changing jobs there is a one year window to move the accrued capital to the new employer's scheme.

Making a claim with SIGNAL IDUNA Pensionskasse AG

  1. Notify the insurer with your policy number, in the event of a death without delay.
  2. After a death the insurer usually needs the death certificate and the policy document; the contract states who is the beneficiary.
  3. For a disability claim, medical records and a description of your last occupation are part of it.
  4. Ask which documents are still missing and keep a note of what you sent and when.

The phone number and address for claims are on your policy schedule. If they are missing, use the head office address above.

Complaints about SIGNAL IDUNA Pensionskasse AG to BaFin

SIGNAL IDUNA Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025. The statistics only list companies with at least one closed complaint in one of the eight classes covered.

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What SIGNAL IDUNA Pensionskasse AG is licensed to insure

BaFin lists 2 classes of business under Annex 1 of the German Insurance Supervision Act for which the company holds a licence:

  • 19 Life
  • 21 Unit linked life

A dispute with SIGNAL IDUNA Pensionskasse AG: ombudsman and complaints

The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs.

Ombudsmann für Versicherungen

You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

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Further reading

Questions

Where do I send a cancellation to SIGNAL IDUNA Pensionskasse AG?

To the address on your policy schedule. If none is given there, to the head office: SIGNAL IDUNA Pensionskasse Aktiengesellschaft, Neue Rabenstraße 15, 20354 Hamburg. For contracts from October 2016 a letter or email quoting your policy number is enough.

How many complaints were there about SIGNAL IDUNA Pensionskasse AG?

SIGNAL IDUNA Pensionskasse AG does not appear in BaFin's complaint statistics for 2023 to 2025.

Who supervises SIGNAL IDUNA Pensionskasse AG?

The Federal Financial Supervisory Authority (BaFin). It lists the company as a occupational pension fund (Pensionskasse) under register number 2252.

Who mediates in a dispute with SIGNAL IDUNA Pensionskasse AG?

The Insurance Ombudsman scheme (Versicherungsombudsmann) is responsible. The procedure is free for consumers. Where the disputed amount is up to 10,000 euros, the decision binds the insurer; it never binds you, and you can still go to court. The limitation period is suspended while the case runs. You can also complain to BaFin directly. Its consumer line is +49 800 2 100 500, weekdays 8 am to 6 pm.

Sources

Updated: 15 October 2026 · All insurers · Complaints compared