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SV SparkassenVersicherung SV: the policy wording in full
Baustein InternetSchutz im SV PrivatSchutz mit Onlinekauf und Onlineverkauf bis je 3.000 Euro, Identitätsmissbrauch bis 15.000 Euro, Datenrettung bis 2.000 Euro, Cyber-Mobbing-Hilfe, Löschservice und Darknet-Screening.
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Everything about this policy
What the policy covers: 65 points, each with its clause
Quotes are shortened.
The full German wording of each point is on the German page for SV SparkassenVersicherung SV.
Basics
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Sum insured per claim | as stated in the policy schedule | „Unsere Leistungen sind pro Versicherungsfall begrenzt auf die in den Ziffern 5 bis 13 …“ | 3.1, page 1 |
| Annual aggregate limit for all claims in one policy year | yes, up to the sum insured | „Pro Kalenderjahr können höchstens zwei Versicherungsfälle nach dieser Bestimmung …“ | 5.2, page 1 |
| Contract form: stand-alone cyber policy or add-on to home contents, liability or legal expenses insurance | yes | „Diese Versicherungsbedingungen gelten ergänzend zu den Versicherungsbedingungen für den …“ | Vorbemerkung, page 1 |
| Co-insured persons: spouse or partner and everyone in the same household | yes | „Versichert sind Sie als Versicherungsnehmer und alle mit Ihnen in häuslicher …“ | 2, page 1 |
| Minor children covered, also when living away for education | yes | „Stief-, Adoptiv- und Pflegekinder sowie Mündel sind leiblichen Kindern gleichgestellt.“ | 2, page 1 |
| Worldwide territory (place of access and seat of the merchant) | yes | „Sie haben weltweit Versicherungsschutz.“ | IPID, page 3 |
| Covered devices: all privately used computers, smartphones, tablets and smart home devices | yes | „auf Ihren internetfähigen Endgeräten“ | 15, page 3 |
| Waiting period after inception | not addressed | ||
| Deductible per claim | not addressed | ||
| Trigger: discovery of the loss during the policy period is sufficient (instead of occurrence) | not addressed |
Online fraud and financial loss
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Online purchase: goods paid for but not delivered, damaged or wrong | yes, up to EUR 3,000 | „Versicherungsschutz besteht für die Nicht- oder Falschlieferung der versicherten Ware …“ | 5.1, page 1 |
| Online sale: goods shipped, buyer does not pay | yes, up to EUR 3,000 | „Sie als Verkäufer beim Onlineverkauf von einem Dritten über seine Identität getäuscht …“ | 6.1, page 2 |
| Fraud by fake online shops | not addressed | ||
| Phishing and pharming: loss from fraudulent use of online banking | yes, up to EUR 15,000 | „beim privaten Online-Banking oder der Nutzung sonstiger elektronischer Bezahlsysteme …“ | 7.2, page 2 |
| Misuse of payment cards online, including the cardholder liability towards the bank | yes, up to EUR 15,000 | „Versichert ist die mit Ihnen vertraglich vereinbarte Selbstbeteiligung, die ein …“ | 8.1, page 2 |
| Misuse of payment services and customer accounts (PayPal, merchant accounts, platforms) | yes, up to EUR 15,000 | „eines privat genutzten Online-Kundenkontos, sofern Sie dadurch aufgrund einer …“ | 7.2, page 2 |
| Deception fraud where the insured makes the transfer (fake bank staff, romance scam, advance fee fraud) | not addressed | ||
| Crypto assets and digital wallets covered | not addressed | ||
| Subsidiarity: benefit only if bank, card issuer or buyer protection do not pay | yes | „soweit eine Entschädigung aus einem anderen Versicherungsvertrag (z. B …“ | 4.8, page 1 |
| Separate sublimit for fraud losses (below the sum insured) | yes, up to EUR 3,000 | „Die Höchstentschädigung beträgt 3.000 EUR je Versicherungsfall.“ | 5.2, page 1 |
Identity theft
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Financial loss from identity theft (orders, contracts or accounts in the insured's name) | yes, up to EUR 15,000 | „Versichert sind Vermögensschäden, die Ihnen durch einen Identitätsmissbrauch entstehen.“ | 7.1, page 2 |
| Identity restoration costs (authorities, reissuing IDs, postage, time) | yes, up to EUR 250 | „Die Höchstentschädigung beträgt 250 EUR je Versicherungsfall.“ | 9.2, page 2 |
| Defence against unjustified claims arising from identity theft | not addressed | ||
| Correction of credit bureau records (SCHUFA, KSV1870, ASNEF) after identity theft | not addressed | ||
| Monitoring of personal data on the internet and dark web with alerts | yes | „Owl scannt die illegalen Handelsplätze des Internets (Darknet und DarkWeb), um nach …“ | 14.2, page 3 |
| Help recovering hacked email, social media and customer accounts | yes | „Versichert sind Serviceleistungen (Beratung und Unterstützung), die im Rahmen der …“ | 10.1, page 2 |
Data and devices
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Data recovery and restoration of private data after a cyber attack or malware | yes, up to EUR 2,000 | „Wir organisieren eine Fachfirma und übernehmen die notwendigen Kosten für die …“ | 11.1, page 3 |
| Malware removal and restoration of devices (reinstallation) | not addressed | ||
| Replacement of devices rendered unusable by a cyber attack | not addressed | ||
| Extortion with encrypted or stolen data: advice and ransom | no | „für Schäden, die im Zusammenhang mit der Zahlung von Löse-/ Erpressungsgeldern oder der …“ | 4.8, page 1 |
| Attacks on connected home technology (smart home, cameras, routers) | not addressed | ||
| IT help by phone or remote access for device and software problems | not addressed | ||
| Locating and locking lost or stolen mobile devices | not addressed |
Cyberbullying and reputation
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Psychological support after cyberbullying, cyberstalking or online exposure | yes, up to EUR 300 | „An einer daran anschließenden psychologischen Behandlung beteiligen wir uns pro …“ | 12.2, page 3 |
| Removal or blocking of damaging content online | yes, up to the sum insured | „In diesen Fällen beauftragen wir einen spezialisierten Dienstleister oder eine Agentur …“ | 13.1, page 3 |
| Online reputation repair (reputation service, search engine entries) | yes, up to the sum insured | „Löschung oder Unterdrückung von Suchinhalten von Online-Inhalten“ | 13.1, page 3 |
| Legal advice and representation against perpetrators of cyberbullying and online insults | yes | „vermitteln wir Ihnen auf Wunsch einen in Deutschland zugelassenen Rechtsanwalt für ein …“ | 13.3, page 3 |
| Sextortion and blackmail with private images | not addressed | ||
| Cyberstalking (harassment via digital channels) | not addressed | ||
| Costs of changing school or moving after severe cyberbullying | not addressed | ||
| Compensation for loss of earnings due to a cyber incident (incapacity, dealing with authorities) | not addressed |
Online liability and legal expenses
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Liability for infringing third parties' personality and data protection rights online | not addressed | ||
| Liability for unknowingly passing on malware to third parties | not addressed | ||
| Liability when co-insured children harm others online (for example by cyberbullying) | not addressed | ||
| Defence against cease and desist letters for copyright infringement (file sharing, images) | not addressed | ||
| Legal expenses for disputes from online purchase and service contracts | not addressed | ||
| Enforcing own data protection rights against companies and before data protection authorities | not addressed | ||
| Telephone legal advice by lawyers on internet matters | not addressed |
Exclusions and obligations
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| Cover also in case of gross negligence (for example disclosing credentials after deception) | yes | „Voraussetzung für die Leistung ist, dass Sie die vereinbarten Pflichten als Kunde …“ | 7.7, page 2 |
| Exclusion of losses from transfers initiated by the insured | not addressed | ||
| Obligation to keep security software and updates current on all devices | yes | „stets wirkungsvolle und aktuelle Schutzprogramme (Antivirensoftware) im Einsatz zu halten“ | 15, page 3 |
| Obligation to back up data regularly as a condition for data recovery | not addressed | ||
| Requirements on passwords, two-factor login and safe storage of credentials | not addressed | ||
| Obligation to file a police report, with deadline | yes | „Schäden durch strafbare Handlungen gegen das Eigentum oder das Vermögen haben Sie …“ | 16.1, page 3 |
| Obligation to notify the bank or card issuer without delay and block cards or accounts | yes | „Sie die widerrechtliche Belastung des Kontos innerhalb von 48 Stunden nach Kenntnis …“ | 8.2, page 2 |
| Exclusion of professional or commercial internet use (including side business, trading as a merchant) | yes | „für Schäden, die im Zusammenhang mit einer beruflichen oder gewerblichen Tätigkeit …“ | 4.8, page 1 |
| Exclusion of gambling, betting, investments and crypto trading | yes | „im Zusammenhang mit pornographischen Inhalten, Lotterien, Preisausschreiben, Werbe …“ | 4.7, page 1 |
| Exclusion of war, cyber war and state-sponsored attacks | yes | „auch im und/oder ausgehend vom virtuellen Raum (Cyberwar)“ | 4.1, page 1 |
| Exclusion of infrastructure outages (power, internet provider, cloud services) | yes | „durch einen allgemeinen Ausfall/Unterbrechung/Störung des Netzes (Strom, Internet …“ | 4.5, page 1 |
| Exclusion of incidents that occurred or were known before inception | yes | „für Kosten, die aus Schadenereignissen vor Beginn des Versicherungsschutzes resultieren.“ | 4.8, page 1 |
Contract and service
| Point | Rule | Wording (German) | Clause |
|---|---|---|---|
| 24/7 emergency hotline for cyber incidents | yes | „steht Ihnen an allen Tagen des Jahres rund um die Uhr eine Service-Notrufnummer zur …“ | 1.1, page 1 |
| Preventive services (security software, password manager, training, security check) | not addressed | ||
| Cloud storage for backups included | not addressed | ||
| Insurer right to cancel after a claim | yes | „Außerdem können Sie den Vertrag vorzeitig kündigen. Das ist z. B. nach einem …“ | IPID, page 4 |
| Contract can be cancelled daily or monthly (instead of annual term) | no | „Die Versicherung können Sie für längstens drei Jahre abschließen. Sie verlängert sich …“ | IPID, page 4 |
Evaluated by NAMMERT from published policy wordings.
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Policy wordings and provider
- Legal entity
- SV SparkassenVersicherung Gebäudeversicherung Aktiengesellschaft
- Distribution
- through tied agents
- Bedingungen InternetSchutz (23-600) Edition: SVPS-IN Fassung Januar 2022 Original from the insurer (PDF, German)
- Kundeninformationen InternetSchutz Edition: SVPS-IN Fassung Januar 2017, IPID Januar 2018 Original from the insurer (PDF, German)
Full text of the wording
The full text exists only in German.
It is printed on the German page for SV SparkassenVersicherung SV and available as plain text.
Volltext SV SparkassenVersicherung SV Cyberversicherung privat · As text (Markdown) SV SparkassenVersicherung SV Personal cyber cover