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Divina Pastora Seguros: cancelling, claims and complaints

DIVINA PASTORA SEGUROS, MUTUA DE SEGUROS has its head office in Valencia, Spain. The Spanish insurance supervisor DGSFP lists it under code M0381. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Divina Pastora Seguros

Send the cancellation to the address on your policy. If none is given, the head office is right:

DIVINA PASTORA SEGUROS, MUTUA DE SEGUROS
Cl Xátiva, 23
46002 Valencia
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Divina Pastora Seguros

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Divina Pastora Seguros

Divina Pastora Seguros does not appear in the rankings of the DGSFP complaints report for 2024. The report only names the 25 insurers with the most complaints or the highest rate in each table, not a complete list.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

C/ XATIVA 23, 46002 Valencia
963036100
presidencia@divinaseguros.com

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 125.5 million euros, market share 0.24 per cent; life 86.0 million euros, market share 0.29 per cent.

What Divina Pastora Seguros is licensed to insure

According to the register the company is licensed for 3 classes:

  • 00 Life
  • 01 Accident
  • 02 Sickness

Compare before you cancel

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Questions

Where do I send a cancellation to Divina Pastora Seguros?

To the address on your policy, otherwise to the head office: DIVINA PASTORA SEGUROS, MUTUA DE SEGUROS, Cl Xátiva, 23, 46002 Valencia.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Divina Pastora Seguros?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany