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Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana: cancelling, claims and complaints

MAPFRE VIDA, S.A. DE SEGUROS Y REASEGUROS SOBRE LA VIDA HUMANA has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0511. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana

Send the cancellation to the address on your policy. If none is given, the head office is right:

MAPFRE VIDA, S.A. DE SEGUROS Y REASEGUROS SOBRE LA VIDA HUMANA
CTRA. DE POZUELO, 50
28220 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana

  1. Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
  2. You must do what you can to limit the consequences (article 17, Ley 50/1980).
  3. Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
  4. Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana appears in these tables of the 2024 report:

  • Largest premium volume: rank 23 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

Apartado de correos 281, 28220 Majadahonda
900205009
reclamaciones@mapfre.com

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 81.2 million euros, market share 0.16 per cent; life 2,101.2 million euros, market share 7.14 per cent.

What Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana is licensed to insure

According to the register the company is licensed for 2 classes:

  • 00 Life
  • 01 Accident

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Questions

Where do I send a cancellation to Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana?

To the address on your policy, otherwise to the head office: MAPFRE VIDA, S.A. DE SEGUROS Y REASEGUROS SOBRE LA VIDA HUMANA, CTRA. DE POZUELO, 50, 28220 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Mapfre Vida, S.A. de Seguros y Reaseguros Sobre la Vida Humana?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany