Reale Seguros Generales: cancelling, claims and complaints

REALE SEGUROS GENERALES, S.A. has its head office in Madrid, Spain. The Spanish insurance supervisor DGSFP lists it under code C0613. This page explains where your cancellation goes, the notice period under Spanish law, how to report a claim and whom to contact with a complaint.

How to cancel with Reale Seguros Generales

Send the cancellation to the address on your policy. If none is given, the head office is right:

REALE SEGUROS GENERALES, S.A.
C/ Príncipe de Vergara, 125
28002 Madrid
Spain

Spanish policies usually renew for one year at a time. To stop the renewal you must tell the insurer in writing at least one month before the current period ends; the insurer needs two months (article 22 of the Spanish Insurance Contract Act, Ley 50/1980).

Give your policy number, your name and the date, and ask for confirmation of receipt.

Reporting a claim to Reale Seguros Generales

Spanish law requires you to report the loss within seven days of learning about it, unless the policy allows longer (article 16, Ley 50/1980).
You must do what you can to limit the consequences (article 17, Ley 50/1980).
Collect photos, receipts and names of witnesses; for theft you also need a police report (denuncia).
Keep your policy number at hand.

Phone and website from the register; your policy takes precedence.

Complaints about Reale Seguros Generales

Each year the Spanish supervisor DGSFP publishes which insurers drew the most complaints to its complaints service. Reale Seguros Generales appears in these tables of the 2024 report:

Most complaints: rank 15 of 25, 166 complaints (157 the year before)
Largest premium volume: rank 7 of 25
Highest rate per policy: rank 16 of 25
Cases decided: 66, of which 27 in favour of the customer, including cases where the insurer gave in
Complaints to the insurer's own customer service compared: rank 15 of 25

Rank 1 means the most complaints or the highest rate. The DGSFP does not rate insurer quality with this list; large insurers have more customers and therefore more complaints.

Where to complain

In Spain every insurer must run its own complaints service (Servicio de Atención al Cliente). If it does not answer or the answer does not satisfy you, you can turn to the complaints service of the supervisor DGSFP (Orden ECC/2502/2012).

Customer complaints service (register)

PRINCIPE DE VERGARA 125, 28002 Madrid
Blanca.DelaRivaCalonje@reale.es

Premiums in the official statistics

According to the DGSFP annual statistics for 2024: non-life premiums 1,060.3 million euros, market share 2.03 per cent; life 0.0 million euros, market share 0.00 per cent.

What Reale Seguros Generales is licensed to insure

According to the register the company is licensed for 14 classes:

01 Accident
02 Sickness
03 Land vehicles (comprehensive)
06 Ships (sea, lake and river)
07 Goods in transit
08 Fire and natural forces
09 Other damage to property
10 Motor vehicle liability
12 Liability for ships
13 General liability
16 Miscellaneous financial loss
17 Legal expenses
18 Assistance
19 Funeral expenses

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Questions

Where do I send a cancellation to Reale Seguros Generales?

To the address on your policy, otherwise to the head office: REALE SEGUROS GENERALES, S.A., C/ Príncipe de Vergara, 125, 28002 Madrid.

How much notice do I need to give?

At least one month before the current period ends, in writing (article 22, Ley 50/1980).

Who supervises Reale Seguros Generales?

The Spanish insurance supervisor DGSFP (Dirección General de Seguros y Fondos de Pensiones).

Sources

Updated: 16 October 2026 · Insurers in Spain · Insurers in Germany